Returns & Refunds Policy

At Bush Ranger, we stand by the quality of our moustache guards — and we want you to be 100% happy with your purchase. If something’s not quite right, we’ll do our best to make it right.

Change of Mind Returns

We accept returns on unused products in original condition and packaging within:

  • 30 days of delivery for Australian orders

  • 45 days of delivery for international orders

Used items cannot be returned due to hygiene reasons.

How to Return an Item

  1. Email us at [your email address or contact form link] with:

    • Your order number

    • Reason for return

    • A clear photo (if the item is damaged or incorrect)

  2. We'll get back to you within 2 business days with return instructions.

Return Shipping

  • Within Australia: Return postage is at your cost unless the item is damaged or incorrect.

  • International Orders: Return shipping must be paid by the customer. We recommend using tracked postage.

Refunds & Replacements

Once we receive and inspect your return:

  • If approved, refunds will be processed to your original payment method within 5 business days.

  • If the item is damaged or incorrect, we’ll replace it or offer a full refund (including shipping).

Non-Returnable Items

We can’t accept returns on:

  • Used products

  • Sale or clearance items

  • Custom or modified orders

Damaged or Faulty Orders

If your order arrives damaged or faulty, please contact us within 7 days of receiving it. We’ll replace it or refund you at no extra cost.

If you have any questions, just reach out — we're always happy to help.
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